Call freedom mortgage how to#

When I called they said they had to transfer the loan amount that 5/3 bought the loan but they would send the money they received with instructions how to apply the money. They had applied the payments but then on April 27th the pulled the payments back and put them in limbo. The problem is I had made payments to Freedom early in the month of April for both May and June payments. Freedom chose to sell the loan to 5/3 Bank. In Feb'23 I purchased a home using Freedom Mortgage. I tried to explain the timing of the postings made all the difference On the 3rd call, my case was escalated to a higher level but she was of no help so I gave up. On May 2, they posted the $8k+, however, the monthly auto payment was still applied as if the 10k was received after the draw. Interest should be less due to the 10k decreasing the loan balance. I called in on May 1 informing them that the entire 10k should have applied to principal first thereby changing how the subsequent monthly draw applied. Subsequently on 05/01/23 the monthly auto-withdrawal payment posted, applying to principal, ****************** The issue is the timing of posting of the payments. On 05/01/23, it mistook the payment as my monthly payment and applied to principal, ****************** the remaining $8k+ was subtracted out and not accounted for. Online history shows $10k as received on 04/29/23, then suspended. I had remitted a one time payment of $10k towards principal on 04/28/23. We'd love to investigate what's going on and further assist.I called the business on May 1, 5 & 11 attempting to get the issue remedied but was unsuccessful. We're sorry to hear that you are having issues – would you please be willing to write to us at and provide more detail into actually what you were experiencing? Please include your user id as well. Thanks for taking the time to give us feedback on the Mobile App.

Call freedom mortgage software#

Either your software development team is garbage or this is predatory behavior. You know what you’re doing to people, setting them up for failure and to be late making payments.

I posted two payments back to back at the beginning of November so I could set up recurring payments (which I did) and now my payment was not processed in December so I had to post another one time payment and am not able to set up recurring payments until this has processed. This made me late setting up my initial payment when I have had available funds the entire time. I was only able to sign up using safari on mobile instead of chrome. It took forever to be able to get my online account set up after it was transferred. This is the worst loan servicing tool I have ever dealt with. Predatory practices disguised as application functionality IPhone, iPad, Touch ID and Face ID are registered trademarks of Apple Inc.įreedom Mortgage and related trademarks are trademarks of Freedom Mortgage Corporation.ĩ51 Yamato Road, Boca Raton, FL 33431 United States | Lender NMLS ID: 2767 (Equal Housing Opportunity. We’d love to hear your feedback! Email us at features may not be available in iPad. We are available to assist you Monday through Friday 8 a.m.

If you have trouble logging on, please contact our Customer Care representatives at 85. Our Mobile app supports the following versions on IOS devices: Payments will be credited as of the date received although payments made on a Saturday, Sunday, holiday, or after business hours may not post to your account until the next business day. For subsequent payments, you can simply select that account for payment. On your first visit, you can set up your banking information. Then, select One Time Payment from Account Details.

Call freedom mortgage download#

Simply download the app and login to your account or create a new account if you haven’t already set up your online access. We service mortgages for more than 1.4 million customers and have been family owned and operated since 1990.įreedom Mortgage offers you the option to make a one-time payment or set up recurring payments through our mobile app.

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